Location
This exclusive beach hotel is located along the approximately 2 km long, palm tree-lined sand beach, close to the barrier reef. This is the ideal stopover point for those wishing to go snorkelling or diving. Links to the public transport network lies just a stone's throw from the hotel and there are excellent connections to Playa del Carmen, in and around which guests will discover many shopping venues as well as restaurant, diverse bars, pubs, cafés and many more nightlife venues. It is approximately 3 km to Puerto Aventuras, 25 km to Playa del Carmen, 35 km to Tulum, 40 km to the famous Tulum Maya settlement and 75 km to Cancún airport. Transfer to Cancún airport takes about 1 hour 10 minutes.
Facilities
The complex has 1020 rooms, including 30 junior suites and 5 suites, which are located on 3 storeys and are reachable by lift. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service (for a fee), medical assistance, room service (for a fee), a laundry service, a hairdresser and a hotel doctor.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Additional features include a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (for a fee) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.
Sports/Entertainment
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as tennis, bocce, beach volleyball, volleyball, basketball, crazy golf, paddle tennis and archery or, for a fee, golf, are offered at the hotel. A number of sports are available, including water sports such as windsurfing, paddle boating, sailing, catamaraning, kayaking and snorkelling. For a fee, guests can also enjoy jet skiing and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards and aerobics. There is a wellness area with a sauna, a steam bath, a beauty salon and a solarium and, for an additional fee, a spa and massage treatments. Additional leisure activities include an entertainment programme, a kids' club, a kids' disco and a dance club.
Meals
The dining area includes a bar. Guests can dine in a non-smoking restaurant with an area for smokers. Catering options include full board and all-inclusive. Special extras await all-inclusive guests – snacks as well as a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner).
Payment
The following credit cards are accepted: American Express, VISA and MasterCard.
Nightclub
Theatre
Restaurant(s)
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Car Park
Kids Club
Playground
Restaurant(s) with smoking area
Waterslide
Hotel Safe
Currency Exchange
Lifts
Shops
Hairdresser
Bar(s)