Location
This exclusive beach hotel is located amidst tropical vegetation and beside a kilometre-long untouched sandy beach of the Mayan Riviera with a protective coral reef. A range of shops and numerous restaurants, bars, cafes, and other entertainment venues are located in the near area (about 30 minutes). Tulum is about 20 minutes by car, Playa del Carmen is 35 minutes away. Cancún Airport is 60 minutes away. Both Xel-ha and Xcaret theme parks are within around half an hour of the hotel.
Facilities
Guests can enjoy the pleasant ambience of one of the 112 villas/houses. The following room categories are also available: 1722 junior suites and 1042 double rooms. The reception desk is open round the clock. Services such as a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The holiday village has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service (for a fee), medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a king-size bed and a sofa bed. A safe and a minibar are also available. Extra comforts include a tea/coffee station. An ironing set is provided for guests' convenience. Other features include internet access, a direct dial telephone, a television with satellite/cable channels and a radio. Guests will also find slippers in their rooms. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available.
Sports/Entertainment
Whether more active or in need of rest and relaxation, guests can unwind at the pool complex, which includes a children's area and a total of 7 swimming pools. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers an extensive outdoor sport and leisure programme, which includes cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and basketball. For a fee, guests can also enjoy golf, fishing and horse riding. With windsurfing, canoeing, sailing, catamaraning, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna and a steam bath and, for an additional fee, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.
Meals
Dining facilities include a dining room, a breakfast room and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. Catering options include full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet.
Payment
The holiday village accepts the following credit cards: American Express, VISA and MasterCard.
Hairdresser
Bar(s)
Nightclub
Theatre
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Restaurant(s) with high-chairs
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Hire
Car Park
Kids Club
Playground
Air conditioning
24-hour reception
Hotel Safe
Currency Exchange
Newspaper kiosk
Shops