Location
This luxury hotel lies right next to the beach on the Mayan Riviera. The Maya ruins may be reached on foot from the hotel. The centre of Playa del Carmen is 32 km from the hotel and it is some 90 km to Cancun airport.
Facilities
504 junior suites are available to guests in a 2-storey main building and 9 auxiliary buildings. At this property, which includes a lift and a 24-hour reception desk in the lobby, a check-in/check-out service is available round the clock. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access is provided in public areas. A variety of shops are available, including a supermarket and souvenir shop. The grounds of the holiday village feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a babysitting service (for a fee), a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Separate bedrooms are available. Children's beds can be requested for younger guests. There is also a safe and a minibar for an additional fee. Extra comforts include a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee). Guests will also find slippers in their rooms. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Bathrooms with wheelchair access can also be booked.
Sports/Entertainment
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, tennis and beach volleyball are available. With windsurfing, jet skiing, banana boat rides, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. The complex offers numerous indoor sports, including a gym, table tennis, billiards, darts, callisthenics and aerobics or, for a fee, yoga. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, a kids' disco, a dance club and a nightclub.
Meals
Dining facilities include a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. All-inclusive can be booked. Among the advantages of an all-inclusive stay are a selection of alcoholic and non-alcoholic beverages as well as special offers like snacks. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Special culinary options, such as diet meals, are also available. The holiday village also offers special catering options. The chefs prepare delicious specialities during the show cooking.
Payment
The complex accepts the following credit cards: American Express, Diners Club and MasterCard.
Lifts
Café
Small supermarket
Shops
Hairdresser
Bar(s)
Pub(s)
Nightclub
Theatre
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Restaurant(s) with high-chairs
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Cellar
Bicycle Hire
Car Park
Kids Club
Playground
Restaurant(s) with smoking area
Laundry Facilities
Air conditioning
24-hour reception
24-hour check-in
Hotel Safe
Currency Exchange
Cloakroom