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Hard Rock Hotel Riviera Maya

Name: Hard Rock Hotel Riviera Maya
Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras, Puerto Aventuras, Mexico
Telephone: +529848751100

Carretera Cancun-Chetumal Km 72, Puerto Aventuras, Mexico · Show on map

9.3

Exceptional

Based on 1,846 verified guest reviews

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Guests & rooms

2 adults · 1 room

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Free cancellation available

No prepayment · Pay at property

Price-match guarantee

Amenities

Air conditioning

Hotel Safe

Currency Exchange

Cloakroom

Foyer

Lifts

Café

Small supermarket

Shops

Hairdresser

Bar(s)

Theatre

Games room

Restaurant(s)

Conference Room

Internet access

WLAN access

Room Service

Laundry Service

Bicycle Hire

Car Park

Garage

Kids Club

Playground

TV Room

Pets

Waterslide

Explore the area

City center

15 min walk

Historic district

5 min drive

Restaurants & cafes

Nearby

Nearest airport

30 min drive

Hard Rock Hotel Riviera Maya

Guest reviews

9.3Exceptional

Loved by 1,846 travellers

Consistently rated for cleanliness, location, and staff

Cleanliness 9.6

Location 9.7

Staff 9.5

Comfort 9.2

Value 8.8

Sarah M.

Egypt · Aug 2026

★ 9.8

"Perfect location. Breakfast buffet was exceptional and the staff went out of their way to help with our transfers."

Ahmed R.

UAE · Jul 2026

★ 9.3

"Stayed 4 nights. Rooms are spotless with amazing views. The pool at sunset was unforgettable."

Maria L.

Spain · Jun 2026

★ 9.0

"Beautiful hotel. Only downside was slightly slow lifts during checkout, but everything else was 10/10."

James P.

UK · May 2026

★ 9.7

"Excellent business facilities and perfect for our conference. The suite view was breathtaking."

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Location

Surrounded by lush greenery, the family-friendly club resort (with Adults Only Area) is located in the stunning coastline of the Riviera Maya, approximately 19 km from Playa del Carmen, where guests will find numerous shops, bars and restaurants as well as nightlife, a bus station and a beach. Nearby places of interest include Xcaret (1.5 km away), Tulúm (4 km away), Xel-Há (2.5 km away), Cobá (8 km) and Chichen Itza (around 190 km away). The club resort is approximately 50 minutes from Cancún International Airport and 90 minutes from the city of Cancún.

Facilities

Guests are warmly welcomed at the reception desk in the lobby. 1264 rooms are available. The hotel provides a babysitting service on request, 24-hour room service, 5 conference rooms, a business centre and a lounge. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Children can enjoy the playground. Parking spaces are available to guests travelling by car. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a whirlpool bath. Cosmetic products ensure additional comfort. The complex has family rooms and non-smoking rooms.

Sports/Entertainment

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. Comfortable sun loungers are available on the terrace. The complex offers a wide range of outdoor sports, including cycling/mountain biking, tennis, basketball and golf. For a fee, guests can also enjoy fishing. A number of sports are available, including water sports such as kayaking and aquafit. For a fee, guests can also enjoy snorkelling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga and aerobics. A range of wellness facilities, such as a spa, a sauna, a steam bath and hydrotherapy treatments, are offered at the hotel. For a fee, guests can also take advantage of a beauty salon and massage treatments. Children are well looked after in the kids' club.

Meals

Various dining options are available, including 9 restaurants, a café and a bar. All-inclusive is offered as a catering option. Breakfast, lunch and dinner are available. The hotel also offers snacks. The complex offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Carretera Cancun-Chetumal Km 72

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Hard Rock Hotel Riviera Maya

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Loved by 1,846 travellers

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