Location
This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach. It lies near an extraordinary variety of attractions such as Playa del Carmen’s 5th Avenue (about 1.5 km), Akumal (about 3.7 km), Xcaret (roughly 6 km), and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum (some 70 km), Chichen Itza and Coba. It lies approximately 45 minutes’ drive from Cancun International Airport.
Facilities
Guests have a choice of 394 rooms, including 248 junior suites and 144 suites, located in a 4-storey main building and 4 auxiliary buildings. At this property, which includes a lift and a 24-hour reception desk in the lobby, a check-in/check-out service is available round the clock. Amenities include a cloakroom, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service (for a fee), a childcare service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe and a minibar are also available. The kitchenette comes with a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, a games console and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and 1 smoking room.
Sports/Entertainment
The pool complex guarantees comfortable swimming with its 4 pools and pleasantly heated water. There is also special swimming area just for little ones. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, golf and fishing. With windsurfing, jet skiing, sailing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, anti-ageing treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club, a dance club and a nightclub.
Meals
Dining facilities include a dining room and a bar. Guests can enjoy the culinary delights of 12 air-conditioned, non-smoking restaurants with separate areas for smokers. All-inclusive is offered as a catering option. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. Breakfast, lunch and dinner are available. Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particularly special attraction.
Payment
The following credit cards are accepted: American Express, VISA and MasterCard.
Lifts
Shops
Hairdresser
Bar(s)
Nightclub
Theatre
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Hire
Car Park
Garage
Kids Club
Playground
TV Room
Restaurant(s) with smoking area
Waterslide
Air conditioning
24-hour reception
24-hour check-in
Hotel Safe
Currency Exchange
Cloakroom