Location
Located on the exclusive Mayan Riviera, this luxurious hotel is only 10 minutes from the picturesque town of Playa del Carmen. Opposite the sea and surrounded by diversified nature, guests here are able to explore the exotic beach and jungle vegetation with swamps, moor landscape and natural lagoons. The attractions are Playa del Carmen beach with its variety of bars, restaurants, craft workshops as well as Xcaret and Xel-Ha nature parks with their wide selection of animal life. A diversity of activities is also to be enjoyed in this holiday area including all types of water sports, excursions to the forest and natural springs. Guests will reach Cancún airport in approximately 45 km and public transport links in 45 minutes.
Facilities
Guests can enjoy the pleasant ambience of one of the 78 villas/houses. The following room categories are also available: 999 rooms, including 99 junior suites, 326 single rooms and 353 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a newspaper stand. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel doctor.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.
Sports/Entertainment
Guests can cool off in one of the 5 outdoor pools. There is a children's swimming area as well. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and basketball. For a fee, guests can also enjoy golf. A wide range of sports are available, including water sports such as windsurfing, canoeing, sailing, catamaraning, kayaking, diving and aquafit or, for a fee, snorkelling. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon and a solarium. Subject to charge: massage treatments. Additional leisure activities include a kids' club, a kids' disco, live music, a dance club and a nightclub.
Meals
Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and a dinner from the buffet or à la carte offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request.
Payment
The complex accepts the following credit cards: American Express, VISA and MasterCard.
Shops
Hairdresser
Bar(s)
Nightclub
Theatre
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Car Park
Kids Club
Playground
Laundry Facilities
Waterslide
Air conditioning
24-hour reception
Hotel Safe
Currency Exchange
Café
Newspaper kiosk