Location
This hotel lies by the sandy beach in the middle of the stunning, tropical landscape on the Mayan Riviera. This location will remain like a dream in guests' memories. It brings the real Mexico to life: the spontaneity and vibrancy of the country, the friendliness and cheerfulness of the locals, and the fascinating mixture of Caribbean culture and the centuries old culture. Of course, not forgetting the delicious food. Viva Maya is only a few minutes away - what more could a holiday offer? Within around 3 km, guests will arrive in the city centre with a bus station, restaurants, bars as well as nightclubs. The international airport of Cancún is only around 60 km away and Cancún is around 65 km from the hotel. The Mayan city of Bars Tulúm is around 65 km away and the Mayan ruins of Cobá are roughly 85 km away.
Facilities
The hotel has 270 non-smoking rooms, including 234 double rooms, located in two 3-storey buildings. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, a laundry service, a hairdresser, a coin-operated laundry and a page service. Cyclists can make use of the bicycle storage area and hire service. A conference room is available for conferences, lectures and meetings.
Rooms
Rooms are equipped with air conditioning and a fan. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.
Sports/Entertainment
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, golf, archery and fishing. Water sports available at the hotel include windsurfing, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and anti-ageing treatments. Leisure facilities include an entertainment programme, a kids' club, a kids' disco and a dance club.
Meals
Various dining options are available, including a dining room, a breakfast room and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include bed and breakfast and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for dinner). Staff are also happy to provide gluten-free meals.
Payment
The hotel accepts the following credit cards: American Express, VISA and MasterCard.
Hairdresser
Bar(s)
Nightclub
Theatre
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Laundry Service
Medical Assistance
Bicycle Cellar
Bicycle Hire
Car Park
Garage
Kids Club
Playground
TV Room
Restaurant(s) with smoking area
Laundry Facilities
Pets
Disability-friendly
Air conditioning
24-hour reception
Hotel Safe
Currency Exchange
Foyer
Shops