Location
This exclusive beach hotel is located between Playa del Carmen and Tulum. The location is Mexican style, amidst tropical vegetation and directly on a beautiful long sandy beach with turquoise blue sea. The Hacienda Dona Isabell village belongs to the complex and offers many entertainment facilities. Links to the public transport system can be found nearby. From here, guests are able to take the bus to Playa del Carmen. In the immediate vicinity, a diverse range of shopping facilities, numerous restaurants, cafes, bars in plenty, nightclubs, pubs and extensive entertainment venues are available. Tulum is around 20 minutes away by car and the Maya temple, a further 20 minutes away. Playa del Carmen is around 35 minutes from the hotel and Cancún airport 90 minutes.
Facilities
1296 rooms, including 852 double rooms, are available. Staffed 24 hours a day, the reception desk provides a smooth check-in/check-out service. The complex provides a laundry service, a hairdresser and a theatre hall. Wireless internet access is provided in public areas (no extra charge). There are also a number of shops that make for great strolling and browsing. The grounds of the resort feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Services include a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.
Rooms
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. The rooms have a double bed and a sofa bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (for a fee) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided.
Sports/Entertainment
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Parasols and comfortable sun loungers are available on the sun terrace. The resort offers a range of outdoor sport, including cycling/mountain biking, bocce, volleyball, basketball, paddle tennis and fishing or, for a fee, tennis, golf and horse riding. A number of sports are available, including water sports such as kayaking and snorkelling. For a fee, guests can also enjoy windsurfing, canoeing, sailing, catamaraning and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, callisthenics and aerobics. The resort offers a range of facilities in the wellness area. Options include a spa and, for an additional fee, a sauna, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, a kids' club and a dance club.
Meals
The dining area includes a bar. Great food and friendly service await guests in 2 air-conditioned restaurants. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks and live cooking, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. A generous breakfast buffet, lunch and a dinner à la carte offer plenty of delicious variety.
Payment
The following credit cards are accepted: American Express, VISA and MasterCard.
Theatre
Restaurant(s)
Restaurant(s) with air conditioning
WLAN access
Laundry Service
Bicycle Hire
Car Park
Garage
Kids Club
Playground
24-hour reception
24-hour check-in
Shops
Hairdresser
Bar(s)
Nightclub