Location
This hotel is situated at the heart of Charlotte's shopping area. It lies around 4 blocks away from the congress centre and 7 blocks from the Arena.
Facilities
304 rooms are located on 18 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include room service, a laundry service, a page service and a hotel shuttle bus. Complimentary newspapers are available. Lectures, presentations and meetings can be held in one of the 29 conference rooms.
Rooms
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. There is a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) in the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
Sports/Entertainment
The indoor and outdoor pools are ideal for exercise as well as relaxation. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. There are many ways to relax or stay active at the hotel, including a gym, a spa and a sauna.
Meals
Various dining options are available, including 2 restaurants, a dining room, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu.
Payment
The hotel accepts the following credit cards: American Express, VISA and MasterCard.
Café
Newspaper kiosk
Bar(s)
Games room
Restaurant(s)
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Car Park
TV Room
Pets
Air conditioning
24-hour reception
24-hour check-in
Hotel Safe
Cloakroom
Lifts